Frequently Asked Questions
Where are you located?
We ship from and our company headquarters is in Lexington, Kentucky.
Where are your supplements manufactured?
Our powder supplements are manufactured in Atlanta, Georgia in a cGMP* compliant facility and housed in a climate-controlled warehouse. The facility is immaculately clean and uses state-of-the art supplement manufacturing equipment. It’s exactly the type of place where you would want your supplements to be produced. Our capsule supplements are manufactured in Lexington, Kentucky and likewise use industry-standard manufacturing equipment and observe processes designed to ensure cleanliness, purity, and precision.
*cGMP means current Good Manufacturing Practices. To be GMP compliant, the facility must conform to the regulations developed by the U.S. Food and Drug Administration (FDA) to ensure that the products produced by the facility are safe, pure, and effective. For more information on this standard and what is required to meet it, see documentation provided by the FDA and the International Society for Pharmaceutical Engineering (ISPE).
Where do you ship?
We currently ship to the major countries in North America, specifically:
- United States (including overseas military addresses AFO & APO)
We hope to ship to more international locations in the near future.
What payment methods do you accept?
- American Express
- Diners Club
- PayPal balance
- Linked bank account (checking or savings account)
- PayPal Credit
Are my credit card details safe?
Your credit card details will be as safe as it could possibly be on any e-commerce website (banks, Amazon, etc.). The data passes over an SSL-encrypted connection which encrypts the data submission between your browser and this website. Your credit card data is not stored with our company or on our servers, rather it is stored with the payment processor First Data to ensure it meets Payment Card Industry Data Security Standard (PCI) Compliance.
Do you offer discounts/coupons?
- FREE SHIPPING
- We offer free shipping on all orders totaling $99 or higher (before tax) shipped to the United States (excluding Alaska, Hawaii, and military addresses). This discount applies 24/7, 365. The free shipping option is automatically applied when the order total is hit – no coupon code needed.
- SPECIAL SALES
- Check our social media or join our mailing list for special sale announcements! See links at the bottom of this page.
Coupons may be added on the cart and checkout pages.
Do you offer a money-back guarantee?
Yes we do. We sincerely believe you will be beyond satisfied with our products and that you will not have to take advantage of the guarantee. That being said, we want buyers to be confident as they shop with us that they will get the product they ordered without defect or false label claim.
The 100% money back guarantee applies to orders placed through this website, ClinicalLabsSupplements.com. To be eligible, you must contact us within 30 days of receiving your order, including your order number and the reason for the return. We will evaluate the reason stated for the return and the returned product to ensure the return is being made honestly and in good faith. We will refund the purchase price including shipping and processing if the refund is due to damage that is our fault (including the fault of our manufacturer).
While we think this would be extremely rare, you should have peace of mind that you are protected against legitimate problems with our products. Please review our Terms & Conditions for full guarantee and return policy details.
What is the benefit of an account?
You can store information for ease of future purchase:
- Email address
- Shipping address
- Billing information (your credit card information is saved on the credit card processor’s servers for the highest measure of security).
You can create an account on the “my account” or “checkout” pages
When will my order arrive?
Continental U.S. orders generally arrive in 3-5 days.
International orders and orders to Alaska and Hawaii generally arrive in 7-14 days.
Can I track my order?
Yes! You will receive a tracking number via email when your order ships showing its current location and expected delivery date.
Please check your email for order status updates and/or visit our Order Status page.